The Dispatch Confirmation system helps you to ensure that all your orders are dispatched accurately, keeping delivery discrepancies to a minimum.
Once the order has been picked, the user confirms that the order has been completed and dispatched using the "Confirm Transaction Dispatch" system. As standard, this system allows the user to enter / scan an order reference and enter a number of parcels required for shipment, along with a weight. As standard this information is really only used for anlaysis purpose.
The Confirm Transaction Dispatch system, can be configured to allow the warehouse operative to scan each item being sent with the order. This ensures that the order being dispatched is 100% correct. This functionality is only really of use where all items have a barcode. The Dispatch Confirmation system can also allow items to be placed into specific packages, which allows for improved order tracking and helps with customer services. If using this feature it is also possible to keep stock of packaging. These additional features are available on the Custom system.
As the order confirmation is completed a Dispatch Confirmation email is sent to the customer. An example of this email can be seen here: Dispatch Confirmation Email
As a Sales Order Dispatch has been confirmed, the system will automatically move the order through to the Sales Invoice stage. A Sales Ledger Invoice Transaction will be created against the customers account. Where a payment has been saved against the order, i.e. where the customer is not an account customer, the system will also create a Sales Ledger Payment against the customers account and allocate the two.
Where the system is configured to take payment using the customers credit card, a payment request will be submitted to the bank at this point.
Returns and Replacements Handling