Automated Order Processing
The real strength of the 3ex.net CRM software module is the ability for the system to make logical decisions when handling your customer's orders. As soon as an order is placed on your website, it will be created within the 3ex.net back office system, in much the same way as an order taken through your contact centre. The Sales Order Processing module within 3ex.net will then perform logical checks on every order ensuring that any orders which require additional attention are highlighted and that any orders which are ok to be dispatched are made available to the picking process, straight away.
The logical checks built into the 3ex.net Sales Order Processing module within our CRM system are customisable and will ensure that any order you receive is treated in the most efficient manner possible, thus cutting costs and improving your customer relationships.
CRM Software
Customer Relationship Management Software (CRM Software) is more than just a simple management tool. It is your insight to customer purchase patterns, allowing you to explore frequencies, total spends, purchasing patterns, as well as ensuring that the goods are delivered to spec and on time.
The 3ex.net CRM Software System is designed to increase the operating efficiency and profitability of supply chain, distribution, eCommerce and other customer related activities. Built around the latest technology, 3ex.net combines the ability to work over the internet like a browser with the rich user interface and superior performance of a traditional desktop application. The result is a CRM system that gives your organisation the power to operate without boundaries giving remote users and offices the ability to work together as if they are located in the same office.
Feature Packed CRM Software
The 3ex.net CRM software system contains a comprehensive set of enterprise level features in one simple to use software package:
- Automated Sales Order Processing and Routing
- Returns Management
- Prospecting and Lead generation
- 360 Degree Customer View
- Database Segmentation and Marketing
The 3ex.net CRM software solution also has the ability to seamlessly pull and push data between modules, which include stock control software, eCommerce software, warehouse management software and supply chain management elements. This means you only need to manage back office systems from one program, leaving you with a system which runs your business not your life.
Customer Management System:
Within the 3ex.net CRM system, all of the tools that you need to service and manage your customers’ expectations are controlled via the Activities system. From this system your users can handle order requests, order enquiries, returns and any other scenarios which may present themselves. Furthermore, the Sales Forecasting functionality available within the 3ex.net CRM software allows you to accurately predict future sales based on either sales history and trends or your future promotional activities.
Drop Ship Management
Today many businesses rely on shipments to their customers made directly by their suppliers, commonly known as Drop Ship or Direct Dispatch deliveries. This process can be complicated and difficult to manage, causing shipping delays and disappointed customers. The Drop Ship management systems available within the 3ex.net Supply Chain Management module, can manage these complex processes for you, improving your service and freeing up valuable resources to focus on other areas of your business.
Want to find out more? Call us on 01772 455 052 or email us today!