Customer Relationship Management

1. CRM Activity Centre

   

2. Contact Management

   

3. Account Agreements

   

4. Sales Order Processing

   

5. Drop Ship Order Management

   

6. Picking / Dispatch Note Production

   

7. Dispatch Confirmation and Invoicing

   

8. Sales Returns and Replacements Handling

   

9. Sales Order Enquiries

   

10. Sales Level Break Price Variances

    

11. Lost Sales / Cancelled Orders

    

12. Special Order Management

    

13. Back to Back Purchase Ordering