3EX.NET - Real CRM software

There are many CRM software solutions available on the market and yet the art of successful customer relationship management remains a mystery for many. The reality is that CRM is an approach to doing good business, rather than an add-on process or sexy piece of software.

We believe that Real CRM relies on connecting your sales and customer service team with your supply chain, warehouse and finance functions. 3EX.NET CRM software is a core component of the 3EX.NET Enterprise application and benefits from native access to real-time customer centric information on demand. When you have customer relationship management software that is easy to use and provides a comprehensive suite of information and functions, your people will start to understand the benefits of Real CRM - it makes life easier for everyone.

Features of 3EX.NET CRM software include:

• Easy to use and comprehensive tabbed interface for activity management
• Customer profiling and segmentation using marketing module
• Highly automated sales order processing
• Event-driven customer alerts and instant messaging
• Sophisticated returns management
• Secure and fast-to-authorise credit card processing
• Email management and Exchange integration
• Flexible address and contact management database
• Integrated accounting for native control of debt, credit, invoices and payments

The proven benefits of 3EX.NET CRM software include:

• Increased order value and frequency
• Increased customer retention rates
• Decreased customer service costs
• Decreased complaints and greivances