At Exact Abacus, we take pride in offering professional and courteous call centre services as an additional function to our 3ex.net eCommerce software and back office platform and also as a stand-alone product. Our UK team of trained operators are provided with live access to your stock and sales information, via the 3ex.net back office software, (or alternative if you are not using the platform) allowing us to provide an exceptional level of customer service.
Our dedicated UK call centre team manage a range of services for our clients including managing orders, dealing with queries, catalogue requests, data entry and banking. With everything falling under one roof we are able to offer the best quality customer service at competitive rates.
Each client using our inbound call centre has different requirements and are operating in different sectors to the others. Therefore our UK call centre services team develop a good knowledge of each individual client, their products and sector in order to provide a top class service for each individual client. As every client’s requirement is different we are well equipped to tailor our inbound call centre services to suit your business needs.
Our UK call centre team are flexible in the services that they offer, however, the most common tasks that they are asked to undertake are:
Our UK call centre service hours are from 8.00am – 8.00pm, 7 days a week. During this time our friendly and professional advisors are available for your business to utilise. At any time, from anywhere on the planet you can see what orders have been taken (via the 3ex.net system), and where they are in relation to the sales order processing process.
Exact Abacus Limited 2009. All rights reserved.