Returns Management

Q. What happens when product comes back?

Most businesses have spent time refining sales and purchasing processes, but returns and replacements functionality is often overlooked. Efficient handling of the parallel customer and stock transactions created by a return demands an intelligent solution. 3EX.NET CRM software is intuitive to use and uses clever automated processing to minimise the time/cost taken to complete the returns cycle.

3EX.NET CRM software for Returns Management handles:

• Replacements
• Substitutions
• Refunds
• Credits
• Collections
• Return to Stock
• Re-work and Return to Stock
• Return to Supplier and Supplier Returns
• Debit Notes
• Scrap and write off
• Carrier claim management

Talking Point
So what is the true cost of Returns? At this point it is worth considering some facts: on average, 1 item out of 6 purchased is returned within the business-to-consumer ecommerce and mail order market. A thumb-in-the-air calculation suggests that for every 100 sales orders processed per day, you will require 4 system operators to adequately service the consumer. Based on the above ratio in an average sized mail order company processing 600 orders per day, you would expect at least 100 returned items per day. How much time (often hidden) does your organisation devote to returns management, and what cost can be attached to this process?

The problem is that returns processes cannot be easily regimented or costed. In most cases, a three line Sales Order will take, say, 2 minutes to enter, 1 minute to process and 3 minutes to pick and pack. The outcome of a returns action is not so easy to predict and as a result can absorb significant time and cost without an effective software solution.

For more details as to how 3EX.NET helps you to manage returns, view our Returns and Replacements Catalogue page.