Contact Centre Services
We are a leading provider of business process outsourcing solutions for multi-channel retailers and SMEs.
Exact Abacus offer the service of a 25 seat capacity Contact Centre, handling queries and data capture activity on a full time, overflow and out-of-hours basis. Our operators handle all activity directly on client data, ensuring accuracy of information and enhanced customer service.
- It is important that all your systems are fully integrated, but what about your Call Centre? Do they have instant access to your customer information?
- Can your Call Centre make informed decisions on replacements and refunds and instigate the procedures to rapidly resolve such issues?
- The optimum way of managing your own call centre is to look after the busy periods, when you can route overflow to a call centre, which would also handle out-of-hours calls.
- Consider also the alternative of outsourcing all calls to the Exact Abacus Call Centre, where the service is managed by 3EX-trained personnel.
- The Exact Abacus Call Centre Services wrap around your business to suit your demands and operate directly on the customers data, thereby giving a service as close to your own, as is possible.
- Detailed and definable call reports and profiling provided.
- Intertel Axxess telephone system with call view ACD.
- IVR and CTI facilities.
- 08.00 - 20.00 7 days a week.
Clients include: Mr Fothergills, The Pier, Cotton Comfort, Green Baby and Christopher Ward Watches.