Who we are

A provider of world-class fulfilment services and technology for online retailers

A Quality-Focussed Partner

We support the growth of hundreds of UK and international clients, providing a broad range of fulfilment technology, services and consulting expertise. With over 100 staff working across our sites, we re-invest in research to ensure our service levels are consistently the best in the business. Our standards are upheld by a number of key strategic partners including Microsoft (we are a Gold Development Partner), Alcumus Isoqar (our ISO9001:2015 auditors), UKWA and the SOIL Association. We also work closely with trusted partners in complementary areas such as international logistics, payment processing, ecommerce and home delivery.

At Your Service

We strive to make the world of multi-channel retail simpler for you, your business and your customers. Exact Abacus is the only vertically integrated provider of Fulfilment software and services, helping online retail clients around the world accelerate their growth and profitability. With a UK-wide network of fulfilment centres, we are a fast-growing and ambitious company with the infrastructure and skills to meet the most demanding of client requirements. We look forward to being of service.

Our Vision and Values

"By 2021, through innovation and unsurpassed customer service, we will be recognised as the pre-eminent provider of technology-led solutions in our chosen market sectors." Collectively we're working towards our vision over the next 5 years to shape our business direction, aspirations and culture with seven core values.

Earning trust

We deliver on our promises and hold our hands up if we don’t get things right.


We’re good at what we do and proud of the results we achieve with our customers.

Profit Is Good

Our future prosperity will be a direct reflection of the service we offer to customers.

Think Customer

We question everything and if something is not good enough, we sort it.

Mutual Respect

We work in partnerships to build healthy relationships.

One Team

We recognise that the whole is always greater than the sum of its parts, even when its parts are pretty great.

Every Day’s a School Day

We know we’re good at it, but we also realise that we can always get better.

"Dealing with the team at Exact Abacus is easy, every facet of our relationship just works as it should!"

Andrew Menzies - Red Candy

"The software has proven to be incredibly adaptable and has driven the rapid growth of our business."

Colin Christie - Christies Direct

"The technology has easily scaled with our business and we now consign over 10,000 parcels a day."

Mike Stephenson - ILG

Latest news

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April brings a shower of new customers

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