Order Fulfilment and Customer Care

Take your online retail business to the next level with our cost-effective storage, order fulfilment and shipping services - all of which is supported by our award-winning customer care.

With ultra-modern facilities and the very latest warehouse technologies, we manage the order fulfilment and stock management operations of more than sixty fast-growing B2B and B2C retailers.

Let's Talk

With a little more information, our fulfilment experts will ensure you receive our best possible rates and formal quotation.

If you would like to discuss how we can reduce your fulfilment costs and enhance customer feedback ratings, please contact us +44 (0)1772 331 830 or request a call back by completing the form opposite.

We look forward to being of service.

Features & Functionality of Our Fulfilment Services

Pick, Pack And Dispatch

Don’t let your business and customers suffer under the strain of orders.

If you're setting your sights on aggressive growth or just want to reduce your costs, we can provide you with super-slick order processing, picking, packing and despatch services. With true variable costs, unrivalled service levels (same-day dispatch on 99.2% of orders in 2016), and unlimited scalability, outsourcing your fulfilment to us will be one of the smartest business decisions you ever make.

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UK International Shipping

Standard or tracked, economy or premium, we’ve got all the bases covered.

Cost-effective shipping is critical to bottom-line profitability. Driven by our intelligent parcel-routing and labelling systems, we offer a comprehensive range of UK and international carrier services - which means you will always pay the lowest price.

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eCommerce Stock Storage

We offer secure, clean and accessible warehousing in the centre of the UK.

Our modern facilities are equipped with the latest handling equipment and high-yield racking systems. We optimise the location of items to minimise your storage footprint and flex your costs through the year. All movement of stock is controlled using barcode scanners, which means your system records will always be at near 100% accuracy, giving you total peace of mind.

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eCommerce Platform Integration

By choosing Exact Abacus, you will enjoy rapid and hassle-free implementation of fulfilment services without any setup costs.

Our ERP software integrates with third-party eCommerce platforms and marketplaces including: Amazon, eBay, Shopify, Magento, Prestashop, OpenCart or WooCommerce. This means that the fulfilment service can be set up in a matter of hours for you with orders being automatically collected and stock being updated in real-time.

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Specialist Product Handling And Fulfilment

If you require custom handling of products, we offer a specialist fulfilment service. Our modern warehousing complex has dedicated zones to accommodate organic stock, ambient food/drink, high-value products (such as electronics and jewellery), hanging garments, spare parts and bulky items. We are Soil Association accredited and fully licensed to distribute alcohol.

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Kickstarter, Indiegogo and Crowdfund Fulfilment

Tap into a wealth of Kickstarter, Indiegogo and other crowdfunding fulfilment services including active planning, marketing and promotion of crowdfund campaigns, cost-effective order fulfilment, longer term storage, pick, pack, dispatch and customer after-care. We’ve got the whole package to get your campaign live.

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Total eCommerce Logistics

Through our global international logistics partners, we can ensure efficient transportation of your goods from the factory door to our fulfilment centre. Our range of account-managed services includes export and import groupage, logistics from premises to port, loading and unloading, freight consolidation and all the documentation required to clear authorities in the country of origin and in the UK.

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Outsourced eCommerce Customer Services

Using our fulfilment services you can operate an ultra-lean and low cost business - you supply the stock, we'll do the rest.

If you're looking for a total outsourcing arrangement, we can provide customer services to complement order fulfilment. We maintain a friendly and professional level of care and with live access to your ERP system, our knowledgeable and skilled advisors will attend to your customer queries within minutes.

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Our Customers

Here’s a small selection of the wide range of businesses we work with, from ambitious startups to large, multi-channel retailers.

Get to know us.

Watch our video to understand how our integrated suite of software and services could work for you.

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