Subscription Fulfilment Management

Subscription Management and Fulfilment

Thanks to our advanced software technology and modern warehouse facilities, we are able to provide custom fulfilment services for clients with subscription and membership requirements. The subscription box model is a fast-growing niche that suits the needs of busy consumers and creates sustainable revenue with potential for exponential growth. As we are an ISO 9001:2015-accredited firm, you can be assured that our fulfilment services are quality-led and custom-built to your requirements. There are no hard-and-fast rules; whether you want to provide a variable delivery cycle or custom packages, we have customised services for you!

Automation and Integration

Our ERP software platform automates the fulfilment process from point of subscription to scheduled dispatch. Accurate stock control, demand-forecasting, purchasing, and order-processing combine to create a best-practice approach to establishing and building your business. What’s more, we help you stay in control with a comprehensive suite of reports and industry-leading SLAs, all supported by our performance-monitoring platform.

Whether your subscription model is underpinned by continuous authority card payments or direct debits, our software platform is designed to automate the transaction. If you’re after a total outsourcing solution, our customer services team is able to handle all queries, orders, returns, and alterations to plan via telephone, email, social interaction, and live chat.

We take data security and privacy very seriously, so all customer data is securely stored and ringfenced, which means that we are compliant with all current and future legislation. For the marketeers, we provide a ‘search and segmentation’ tool, which enables Boolean selections on your subscriber database, unlocking extra revenue and re-engaging with lapsed customers.

A Team at Your Disposal

As an IT-focused business, we have more than 50 consultants, programmers, and web developers who can apply their skills and experience to your subscription business. The integration of customer experience, fulfilment, and delivery is crucial, and our service capabilities include the assembly of standard packs, kitting of multiple SKUs for custom boxes, insertion of promotional materials, and gift-wrapping.

Carriage savings of up to 20% are often the difference between profit and loss in a subscription business. Dispatching over 2,000 parcels a day to customers across the world enables us to secure the very best rates from a host of couriers. Therefore, we can offer highly competitive rates on a spectrum of services ranging from domestic large-letter to international courier. Your customers are notified of every dispatch and can follow the progress of their parcels through dedicated tracking pages.

If your product and price proposition is right, a subscription-based model may conceivably grow at a pace beyond your capacity.

The risk of overtrading can be easily mitigated by outsourcing your systems, fulfilment, and customer care to us at Exact Abacus – we are the UK’s leading provider of technology-led services for online retailers. For more information, simply get in touch with us.

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