As the old adage goes, customer is king and in this competitive age, you need to be able to deliver on time, every time. Our software solution takes the strain by intelligently routing parcels through the most appropriate and cost-effective service.
Once we have packed an order, a shipping label is instantly printed and manifest instruction sent to the nominated carrier. Your customer is kept fully informed by email and SMS of the parcels journey from our fulfilment centre to their front door.
No-one likes nasty surprises and we go to great lengths to ensure our shipping tariffs are easy to understand with the minimum number of caveats and surcharges. Our rates are updated quarterly and we have positive relationships with a host of trusted partners.
Every order is assigned a carrier service upon entry into our order processing software and this is confirmed when we dispatch the parcel. You are able to view shipping costs at any time through our shared systems and change routing rules in response to customer demand or price movements.
Our clients ship items large and small ranging from tiny 25ml tubes of lipgloss to 75Kg home cinema seating. To accommodate this, we have the broadest roster of carrier services in the business. Small and low value items can be sent as untracked mail/parcel, whilst heavier, bulkier or more expensive goods are routed through either economy (24, 48 or 72 hour) or premium next day couriers. For large wholesale orders and retail logistics, we use a national pallet network and specialist handlers as necessary.
We are experts in export and last year shipped goods to 92 countries worldwide. Unlike domestic consignments, clearing goods and delivering to addresses thousands of miles away relies on trusted carrier partners and excellence in customer service.
We track every parcel through to Proof of Delivery (‘POD’), handling all documentary requirements and direct communications with hubs and depots around the world. This total assurance empowers our clients to go global and take advantage of export markets without fear.
Shipping costs can be a margin killer so we cover all bases with options to send goods abroad on overland road services to the EU, expedited air freight and even LCL/containers on the sea. Transit times on standard air services to the most far flung lands such as Tuvalu can be up to twelve days, however the majority of consignments reach their destination inside five days. For time critical deliveries, we can offer premium services with parcels crossing oceans within 48 hours.
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Here’s a small selection of the wide range of businesses we work with, from ambitious startups to large, multi-channel retailers.